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Submitted by...Anonymous
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| User Review: I can't believe 1shoppingcart.com being down like they have this past year.
1shoppingcart.com service has gotten so bad, and their customer service really doesn’t care. Every upgrade has been making more headaches, that it’s really not worth using them.
WARNING: If you ever want to cancel your service with them, they “require” 7 days advanced notice. I cancelled one of my two accounts with them, and they had just charged me $99 two days earlier, because “they bill every 30 days, not monthly”. The 3 previous months I was billed on the 5th of the month. So I asked for a refund or to keep my account open, the answer was “NO” from Ashley Van Schoonhoven – Client Services Billing Representative. She was very rude about it and said these are our terms. She really didn't care. Does it surprise me though ? I actually thought that they wouldn't.
I had tried closing it by email exactly 7 days earlier, but they won't let you cancel by email nor by logging into your account. If they were like other companies, you would be able to log into your account and cancel, but NOPE!!
Come on guys, do you really need 7 days notice ??? NOPE!! Technology companies should be able to do it instantly. But companies that just want your money, make you jump through the hoops like they do!!!!
And BEWARE of people doing reviews for 1shoppingcart.com - if there is a link on their page with an affiliate code, remember, they are getting paid for creating that page!! A lot of the name brand internet marketing gurus promote this company for that monthly commission check!!!!
Oh well, my suggestion is use http://www.aweber.com for autoresponders, because we’ve seen better delivery open rates with using them. As for shopping carts, Infusion has been pretty good, but usually out of the price range of a lot of people.
Good Luck!!!
The above has been my opinion and experience in dealing with this company. I would look for other companies that have a better reputation.. |
Submitted by...Anonymous
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| User Review: I have been a 1automationwiz customer now for several years and although I love the flexibility and option for being able to have my own website design in front of their html shopping cart, the product is a little tricky to figure out and has some issues that make it not the best product on the market.
For example, we can set up Free Standard Shipping with a minimum order $ option, however if a customer adds that minimum order $ amount to their cart but wants expedited shipping (not the free shipping option) they cannot do it, the option for expedited shipping is simply not available. To get their expedited shipping they must either remove items from the cart to make it less than the free shipping $ amount, or accept standard shipping only. Requests for this to be changed have been made by many other users at their ideas forum, however they seem to be very low in staff or something, because changes are very few and far between and there is no indication that this is going to be fixed any time soon.
There are other glitches and much needed improvements to the software in order to make it a truly value-adding part of our business. For example, the inability to change details or add comments to a customer order detail screen. There are times when one needs to add a comment or fix a bad shipping address. But forget it, you can't do it and again, even though there have been many many requests from various users, a change to this doesn't seem like it is coming soon.
The biggest beef, however, is with their support contract. When I first signed up a few years back, I was able to receive telephone support whenever I needed it (which wasn't frequently, but there are times when things to awry). However, about a year or so ago they implemented a new support contract whereby you CANNOT GET TELEPHONE SUPPORT unless you pay an extra $39 a month on top of your monthly membership fees (this is after the initial 3 month contract - and they don't outline this in their sign-up pages)! They didn't even implement some type of 'grandfather' system to protect those of us who had already signed up with them way before this was their support arrangement. And now, because we refuse to pay the extra, we have to wait up to 3 days for a response from our email support request and do not even get an email from them to advise when the trouble ticket has been updated (ie. so, for up to 3 days we have to keep logging into their support system to check if they've answered the question, or not!).
To top it off, almost all day today (7/14/10) their entire website has been down, off, kaput! This means customers have been UNABLE to place orders ALL DAY. Seriously. We have lost our entire revenue today because something happened to their computer and they don't seem to have any type of backup system in place. Today's automated phone message is that they are having 'intermittent connection problems', but that's more bologne - the problem has been continuous and for the entire day, not intermittent! WE HAVE NOT RECEIVED A SINGLE ORDER TODAY, PERIOD.
As of today's fiasco and with all the past grievances, we are now looking for an alternative product.
My suggestion, if you are looking into this product, is to move in cautiously, know what you want and what you're getting into. It takes a lot of manhours to get your system up and running, only to find that you are not happy with the solution. |
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- Currently 0.88888888888889/9
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Pricing & Offers
Retail Price: >$29/month
TWR Price: >$29/month
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